Can you guys tell me what the happen？？？？？？I don‘t receive any update for the shipment information！！！！！！

[ Original Message ]

Hello Dear,

Good day.

We would like to apologize for the delay in your shipment.

For International Customer, we always do our best to maintain the 7-10 business days schedule and deliver our goods to our customer's door as swiftly as possible.

However, due to previous holidays, delivery took a little long :( I ask for your kind understanding on this matter. Rest assured we will continue to coordinate with the shipping team to expedite the process and email you the tracking no. as soon as it is available.  If they're further delayed, we will be sending you an e-mail notification as soon as dates are confirmed by our suppliers.

Thank you and we appreciate your patience and understanding regarding this matter.

sincerely,

Jen